Privacy Policy
This privacy statement explains what information we collect from you when you visit our website or when you make your purchases and use our services. It is multi-layered, so you can easily find out why we process your personal information and what we do with it. We therefore encourage you to carefully read this Privacy Notice and check the “I Agree” option if you understand and agree with the individual terms of this Privacy Notice.
1. Processor – Contact details
Our company “ARGALIAS SPYROS”, based in Thessaloniki, Ermou street no. 48, and is legally represented, is the person responsible for processing the personal information we collect from you.
For general information you can contact us at [email protected], at the online service line of the online store: 2310236282.
2. Where we store the information you have given us
The data we collect from you is stored within the European Economic Area.
3. Who has access to your data?
Only those responsible for each individual part of our company have access to your personal data on a case by case basis. Your personal data will only be used for the purpose stated each time and the information will not be disclosed or sold to third parties for other non-related purposes.
For some processing we work with third parties, to which we transmit some of your data or they themselves have access to your data through our website. This is done only to provide you with our services. You will find out who has access to your personal data on a case-by-case basis and for some processing, as discussed below.
4. What information do we collect from you?
In our company we learn about you, our customers, either through our website or through our store.
There are several ways you can share your data with us:
In most cases you provide us with the data directly through the various forms that you send or receive to us (mainly through our website).
For example:
By registering on our website
When you buy products from our website
When you come in contact with us
When participating in competitions
In other cases, we collect the information (for example when we use cookies to facilitate your navigation and to understand how you use our website).
Below you will find in detail the activities that include the processing of your data, their purposes and their description.
Remember that it is your responsibility to ensure that the data you provide to us is true and accurate. Otherwise, the user will be responsible for the inaccuracy or untruth of this data as well as for any damages that may be caused. Our company reserves the right to cancel the relationship with this user for the above reasons.
A. Navigation on the Website
Upon entering our website, the following are automatically sent by the terminal browser that you use to the transmitter of our website and without your own action:
the IP address of the internet accessible device that submitted the request to connect to our website,
the date and time of access,
the name and web address (URL) of the requested file,
the website from which the access was made (referrer-URL),
the browser you are using, your computer-accessible internet operating system, and the name of the access provider; and
If you have consented to the so-called geolocation of your browser or your operating system or other settings of your terminal, these functions are also recorded.
All of the above are temporarily stored in a log file.
Purpose and Legal Basis of Processing
The purpose of all the above is to guarantee a proper connection, the guarantee of comfortable use of our website and the evaluation of the security and stability of the system.
The legal basis for processing is Article 6 (1) (f) of the GCC, which allows us to process data when it is necessary for the purposes of our legitimate interests.
How long do we keep the information you give us?
The data is temporarily saved for the session and then deleted automatically. Once you stop using our website, the geolocation data is deleted.
Who has access to your data?
For the management of our website we cooperate with the company Attempt Digital. In case of an anonymous user (guest user) the cookies are deleted by closing the browser.
For more information you can visit the Attempt Digital website here.
B. Create an account on our website
Purpose and legal basis of processing
The purpose of collecting your personal data is to provide you with personalized services and to manage your account. When you register as a user, you will be able to view your purchase history at any time and have your details stored for each new purchase you wish to make.
The legal basis for elaboration is your consent based on article 6 par. 1 case a of the GKPD.
What information do we need?
For your registration on our website and if you wish, you can provide us with contact details, ie your name, your address, your email, your phone number.
Once you make a purchase we will process the following data:
shopping history
product delivery information
payment history
encrypted debit – credit card information
When you browse our website as a user, your IP and the last time you logged in are automatically sent to us.
We will also process the following data associated with cookies:
Navigation history on our website
Product history you have seen (click history)
Why we need this information
We need the above information to offer you easier access to our website and faster realization of your purchases through it.
If you wish us to send you newsletters, we will suggest our new products based on your shopping history and the products you have seen on our website, as well as announcements about our company and our products-services. For more information, you can consult the specific section of this, about our electronic newsletter (e-newsletter) here
How long do we keep the information you give us?
We will use your data for as long as you maintain your account or up to five years, in which case we will ask for your consent again, unless we retain your data for another reason (indicatively, you have made purchases from our website and we have retained your data for tax purposes). You have the right to terminate your account at any time, in which case your data will be deleted, unless you have made purchases through our website (in which case we will keep your data for as long as required for tax purposes) or if there are any outstanding issues or / and litigation between us due to the sale.
Who has access to your data?
For the management of our website we cooperate with the company Attempt Digital. During this management, Attempt Digital collects users’ login data as well as cart data, which is stored on its servers located in Germany. The data collected by Attempt Digital is kept for up to 1 year.
For more information you can visit the Attempt Digital website here.
C. Online purchases or from our store
Purpose and legal basis of processing
We use the information you give us to execute and complete the sale of products through our website. We also use your personal information to inform you about the status of your order, but also about product returns. We will further use your data to track your payments, but also to manage complaints and warranty issues regarding the products.
Your personal information is used to verify your identity and age, to determine if you can make online purchases, and to verify your address with our third-party partners.
In case of purchase of products or services directly from our physical store, we do not enter your details, except in cases where you request the issuance of an invoice. In this case, only those details that are necessary for the issuance of the tax document are registered
The legal basis for processing is article 6 par. 1 par. B of the GCP, as the information is collected for the execution of the contract of sale.
What information do we need?
We will handle the following categories of personal data if you are shopping online:
Contact information, such as name, address, email, phone
Credit – debit card details and payment history
Order history.
If you are a registered user of our website, we will process the personal information you have given us during your registration such as the password you used for your registration and your purchase history.
If you make purchases through our physical store, we do not keep customer details unless you ask us to issue an invoice. In this case, we process name, VAT number, Tax Office, registered office and profession.
Our company does NOT store data and data of credit – debit card cards.
How long do we keep the information you give us?
Tax data and documents will be kept by our company for a period of twelve (12) years, for tax audit purposes.
Who has access to your data?
Your personal data is transmitted to third parties, only for the provision of the above services to you. Particularly:
To make purchases you pay by credit – debit card. Our website does NOT store credit – debit card data, which you enter when submitting your order.
In particular, before approving any transaction, you link directly to a hyperlink to another website that uses an online credit card clearing technology under the responsibility of EFG Eurobank Ergasias. This means that our website does not use, for any reason, any credit / debit card information you have entered, as these are not visible on it.
When payment is activated on our website through PayPal, your payment is subject to the PayPal Terms and Conditions, and for the issues of personal data collected by this company under the relevant contract that you have accepted during your registration in this service
For the shipment of the products we cooperate with the courier company SPINTEX SA TACHYMETAFORON “and with the distinctive title” SPEEDEX “You can find its data protection policy here.
D. Participation in Competitions
Purpose and legal basis of processing
Through our website, our newsletter or through social media you can participate in competitions that we organize from time to time.
Legal basis for processing is your consent, based on article 6 par. 1 per a of the GCP
What information do we need and why
For your participation we only need your name, your email and, as the case may be, your phone number, in order to contact you.
If you participate through your social media account, we also process your account details that are publicly known on these media.
How long do we keep the information you give us?
One month after the end of the competition and the announcement of the winners, your personal information is deleted, unless you have chosen to register with another of our services (indicatively, sending a newsletter).
In the case of prize material, the winner’s information is kept for two years, as well as the warranty period, to allow for subsequent restoration or exchange in the event of a defect.
Who has access to your data?
The transmission of the information you have given us in the context of the competition takes place only if it is required to process it (for example, the competition is conducted by the company offering the prize, or the prize is sent through a cooperating courier company). The relevant information will be listed each time in the terms of the competition.
E. Data processing for advertising purposes
Google Analytics
When you visit the website argaliasoptics.gr we use a third party service, Google Analytics, to collect log files and details about your browsing on our page.
These items that are sent are:
the IP address of the Internet access device that made the request,
the date and time of access,
the name and web address (URL) of the requested file,
the website / application from which the access was made (referrer-URL),
the browser you are using, your computer operating system that has internet access, as well as the name of the access provider in the web host of our website and are stored in a log file.
your mobile device operating system, if you visit the website via mobile device
the type of mobile device and its settings
the serial numbers that correspond to your device and its parts
the redirect site (the site that took you to ours)
actions related to the way you use our website, such as sections you visit on it
Our Website may collect information about the exact location of your mobile device using geolocation and technologies such as GPS (Global Positioning System), Wi-Fi (wireless LAN), Bluetooth or proximity to a cellular location tower proximity). Most mobile devices and browsers allow you to revoke the permission you have given us to collect this information, using your device or browser settings. If you have questions about how you can prevent the collection of information about your exact location, we recommend that you contact your mobile device support provider, your device manufacturer, or your software provider or browser. All of the above information is processed in a way that cannot be identified (it is anonymous).
The data is stored for a period of 50 months for marketing and statistical purposes and then deleted automatically. Once you stop using our website, the geolocation data is deleted.
Cookies
You can read more about how we use cookies on our page about their policy here.
You can prevent the installation of cookies that record the above information about the navigation on our website through the corresponding setting of your browser program. However, in this case it may not be possible to use all the features of our website.
You may also prevent the analysis of data generated by cookies relating to the use of this website (including the IP address) as well as the processing of such data by Google if you upload and install this browser extension. Instead of the browser extension, you can also block analytics from Google Analytics if you select this link.
This creates an opt out cookie, which prevents the future analysis of your data when visiting this website. The opt out cookie is valid only in this browser and only for our website and is stored only on your device. If you delete cookies from this browser, you must save the Opt out cookie again. More information about data protection in relation to Google Analytics can be found on the Google page here.
Purpose and legal basis of processing
The purpose of collecting your personal data is to analyze the usage behavior in the context of our online presence, as well as in the newsletters that we send you. User behavior evaluation includes in particular the areas of the website you visit and which links you activate there.
The legal basis of processing is our legal interest based on article 6 par. 1 par. F of the GKPD. If you have provided your relevant consent (eg for the receipt of newsletters) as a legal basis for processing is your consent under Article 6 par. 1 par. A GCPD. The processing of data of existing customers for advertising purposes of our company is considered as a legitimate interest of our company.
What information do we collect?
Every time you visit our website, your web address and the last time you logged in are automatically sent to us.
Why we need this information
With the data we collect we create personalized user profiles that are classified by person and / or e-mail address, in order for our company’s advertising offer in the form of a newsletter or advertising messages on the website to better suit your personal interests and to improve online our offers.
Right of objection
You can claim the right to object against the processing of data for the stated purposes at any time and at no cost and with effect for the future, by contacting us here
How long do we keep the information.
Your data will be deleted by the respective email distributors if you revoke your consent to individual media or object to certain media. Also, if you claim a right of objection, your contact email address will be excluded from the subsequent processing of advertising data, within a reasonable time.
Who has access to your data?
For the management of our website we cooperate with the company Attempt Digital. During this management, Attempt Digital collects users’ login data as well as cart data, which is stored on its servers located in Germany. The data collected by Attempt Digital is retained for up to one year. In case of an anonymous user (guest user) the cookies are deleted by closing the browser.
For more information you can visit the Attempt Digital website here.
G. Social media
We use plugins from social media to make our website more personal. You can also log in to our website through your Facebook account.
On each of our pages containing such an add-on, the browser will link to Facebook and content will be uploaded from these pages. Your visit to our pages can be monitored by the above social media, even if you do not actively use these media. When you access our website through social media, our website automatically saves your email (as you stated in your Facebook link). Then, you can navigate our website in the same way that its users can.
Our company also has its own pages on social media (facebook, instagram).
Remember that any content posted on our website through our social media or social media pages may be publicly displayed, so you need to be careful when providing specific personal information.
On their websites, occasional social media provides detailed information about the scope, nature, purpose and processing of your data.
H. Links to other websites
You may find on our website links to and from the websites of our affiliates, advertisers and other third parties, which are not covered by this privacy statement. We encourage you to first read the privacy policy on the websites you visit, before entering any personal data on them.
I. Online PushNotifications
Depending on the electronic device with which you navigate our website, you can receive notifications about our offers and our news.
To turn off notifications, depending on the platform and / or browser you are using, follow the instructions below.
– Desktop: Right click on the notification> disable notifications from argaliasoptics.gr
– Mobile: Go to Notification Center> Website Settings> Notifications> Disable notifications from argaliasoptics.gr
– Common browsers:
• Chrome: Settings> Show Advanced Settings> Privacy – Content Settings> Notifications – Manage Exceptions> enter argaliasoptics.gr and select “Block”
• Firefox: Options> Content> Alerts – Select> argaliasoptics.gr – “Remove Page”
• Safari: Preferences> Notifications> Select “Refuse”
I. Contact us – Customer service
Purpose and legal basis of processing
Whenever you contact us for general questions about our company or our products, we hold the information you give us in order to respond to your requests.
The legal basis for processing is article 6 par. 1 par. F of the GKPD, ie the legal interest of our company.
What information do we need?
We need information about you so that we can contact you and specifically your name, phone number and email, as well as the contents of the letters or emails you have sent us.
Why we need this information
We use your personal information to respond and keep track of our communication with you.
How long do we keep the information you give us?
The information concerning you is deleted six months after your last contact with us.
5. Your rights
We are committed to maintaining the confidentiality of your personal data and to ensuring that you exercise your rights. You can exercise your rights free of charge by sending us an e-mail at [email protected], simply stating to us the reason for your request and the right you want to exercise.
In case we consider it necessary to confirm your identity, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
You have the right to information. This means that you have the right to be informed clearly, transparently and understandably about the way we use your personal data and about your rights.
You have the right to access your personal data. This means that you have the right to be informed by us if we process your data. If we process your data you can ask to be informed about the purpose of the processing, the type of your data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as the right correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.
You have the right to correct inaccurate personal data. If you find that your data is incorrect, you can ask us to correct it (eg name correction or change of address notification). Remember that if you are a registered user of our website, you can also access the section corresponding to your personal data to modify or update the information about you. However, by actively providing your personal information to us in any way, you guarantee that it is true and accurate and you agree to notify us of any change or modification. The user is solely responsible for any losses or damages caused to our website or to the person responsible for the website or to any third party, due to filling in incorrect, inaccurate or incomplete information in the registration forms. Please note that as a general rule you should only provide your own personal data, not third party data, except to the extent permitted under this Privacy Statement.
You have the right to delete / forget. You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes.
However, this right may not be enforced if:
There is a pending dispute or litigation with our company.
The purchase you have made has not yet been shipped.
You owe money to our company.
If you have abused our services (such as recurring order cancellations) within the last two years
If you have made a purchase from us we are obliged to keep the tax data for twelve (12) years.
You have the right to transfer your data. You can ask us to receive the data you have provided in a readable form or ask us to pass it on to another processor.
You have the right to restrict processing. You can ask us to restrict the processing of your data for as long as your processing objections are pending.
You have the right to object to the processing of your data. You can oppose the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that prevail over your right.
In addition, you have the right to object to the processing of your data for advertising purposes. You can withdraw your consent at any time:
Either by following the relevant settings in the emails sent to you (unsubscribe)
Either by disabling cookies, changing your browser settings. For more information you can visit our Cookies Policy here
6. When do we respond to your requests for personal data?
We respond to your requests free of charge, without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there is a large number of your requests, we will inform you within a month if we need to receive an extension of another (2) two months, during which we will respond to you.
If your requests are manifestly unfounded or excessive, in particular due to their repetitive nature, our Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to follow up on the request. request.
7. Right of complaint to the Supervisory Authority
You have the right to file a complaint with the competent data protection supervisory authority if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data. Competent supervisory authority in Greece is the Personal Data Protection Authority (postal address: 1-3 Kifissias, Athens / www.dpa.gr, tel. 2106475600)
8. How will you be notified of any changes to this Privacy Statement?
We will update this Privacy Notice whenever necessary. If there are significant changes to the Privacy Notice or the way we use your personal information, we will post it prominently on our website. We encourage you to read this Privacy Notice on a regular basis to know how your data is protected.
If you wish to contact us for any issue related to the processing of your Data and the exercise of your rights, you can contact us at 2310236282 or at the e-mail address [email protected].